Operations Manager, India

Location: Kolkata, India



Companies need retail data to grow in emerging markets. Their only current option is to pay huge agencies for expensive and inflexible reports.


We build data platforms digitizing last mile retail outlets, enabling them to operate more efficiently and collect retail data. We then aggregate these insights for companies and directly & transparently share fair value from this data with local outlet partners.


This makes last mile, real-time insights available to companies for the first time while increasing local incomes in emerging markets. Doing good is good business.


About Us


Next Billion is a for-profit social enterprise founded in Singapore in 2013. We’ve operated rural marketing, consumer data collection, and retail digitization initiatives in 10+ countries across Asia & Africa with partners such as Unilever, FrieslandCampina, and Microsoft.


We’re a dynamic 10 person team of field operations specialists, developers, and data scientists. Our headquarters is in Singapore, though many of us often travel and work remote.



Local store owners in India and Bangladesh use our Android smartphone application to track point-of-sale metrics about their shops as well as other several other key metrics.


Operations Managers will:

  • Manage team of 3-5 field operations specialists to conduct daily data collection activities in rural areas

  • Recruit, train, and manage local field staff as required

  • Interview shop partners to understand platform user experience feedback

  • Frequently to field sites to meet with staff, distributors, and shop partners

  • Assist with onboarding and organic growth of shop partners using our POS platforms

  • Ensure quality standards of local data submissions

  • Create and continuously improve weekly field operations plans


You will work in coordination with our Field Operations Director, Data Science Lead, and Managing Director.  


We will work with you to design clear roadmaps for career advancement.



  • Fluent in Bengali and English

  • Experience with Agile development and understanding of human-centered design approach

  • Demonstrated experience managing teams, particularly in remote settings

  • Highly data-driven, but willing to take measured risks and use documented logic when clear answers aren’t available

  • Ability to clearly summarize technical information to non-technical team members

  • Ability to independently manage timelines and communicate status updates

  • Comfortable working in a dynamic environment where it’s common to wear multiple hats

What to Expect

  • Competitive base compensation

  • Technology stipend

  • Generous flexible remote work & annual leave policies


How to Apply


Please email your CV and three specific reasons why you’re a great match for this role to: hello@nextbillion.co


This role is not open to agencies.

Let's Collaborate





20 Pasir Panjang Road (East), #03-22/24

Singapore 117439

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©2020 Next Billion Pte Ltd